REFUND POLICY

At Victory Eleven LLC, we want our customers to have a clear understanding of our return, exchange, and refund procedures. This Refund & Return Policy applies to eligible purchases of soccer training equipment and related products made through our website.

1. Return Period

We accept eligible returns within 30 days from the date the product is delivered.

To qualify for a return, the product should be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Complete with any included accessories, components, or documentation
  • Free from damage, excessive wear, alteration, or misuse

Products that have been used, damaged after delivery, modified, or returned in a condition that prevents reasonable resale may not be eligible for a refund or exchange.

2. Return Process

Before sending a product back, please contact our customer support team to request return instructions.

When contacting us, please provide:

  • Your order number
  • Name and email address used for the order
  • Product name or description
  • Reason for the return
  • Photos or other information when necessary to explain a damaged, defective, or incorrect product

Please do not send a return to an address other than the designated return address provided by our customer service team.

3. Return Address

Eligible returns should be sent to:

Victory Eleven LLC
2616 Arbor Dr
McHenry, IL 60050
United States

Customers should contact us before shipping a return to confirm the return instructions and ensure that the return is properly associated with the original order.

4. Return Shipping Costs

If a return is requested because the product is defective, damaged upon arrival, or incorrectly shipped by us, Victory Eleven LLC will be responsible for the reasonable return shipping cost after the issue has been reviewed and confirmed.

For returns based on reasons unrelated to product quality, such as a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or product issue for which Victory Eleven LLC is responsible.

5. Exchanges

We may accept exchanges for eligible products within 30 days of delivery, subject to product availability and the conditions of this policy.

To request an exchange:

  1. Contact our customer support team before returning the product.
  2. Provide your order number and the product you wish to exchange.
  3. Explain the reason for the exchange.
  4. Follow the return instructions provided by our support team.
  5. Send the eligible product to the designated return address.
  6. Once the returned product has been received and reviewed, we will process the exchange when the requested replacement is available.

If the requested replacement is unavailable, we may offer an alternative solution or refund, as appropriate.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, order information, or other details to verify the issue. If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

7. Refund Eligibility

After we receive and inspect a returned product, we will determine whether it meets the requirements of this Refund & Return Policy.

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

If a returned product does not meet the applicable return conditions, we may decline the refund or exchange.

8. Refund Processing Time

Once an eligible return has been received and approved, refunds are generally processed within 3–5 business days.

After we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

9. Non-Returnable Situations

A return or exchange may be declined when a product:

  • Is returned after the 30-day return period
  • Shows significant use or wear
  • Has been damaged through misuse, improper handling, or alteration
  • Is missing essential components or accessories
  • Is returned without following the required return procedure

Exceptions may apply where required by applicable law.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters the fulfillment or shipping process. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.