CARRIAGE TERMS
At Victory Eleven LLC, we are committed to providing a clear and reliable shipping experience for customers purchasing soccer training equipment through our website. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, and shipping procedures.
1. Shipping Destination
Victory Eleven LLC currently ships orders within the United States only.
All shipping options available during checkout are restricted to delivery addresses located within the United States. The checkout page is configured for U.S. shipping destinations only, and customers cannot select or enter an international shipping destination during checkout.
We do not currently ship orders to addresses outside the United States.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.
Business days are Monday through Friday, excluding applicable U.S. holidays.
Processing time may take longer when an order requires additional verification, contains items with limited availability, or is affected by circumstances beyond our reasonable control.
3. U.S. Delivery Time
After an order has been processed and handed over to the carrier, estimated delivery within the United States is generally 3–7 business days.
Therefore, the typical overall timeframe from order placement to delivery is approximately 4–10 business days, depending on order processing and carrier transit time.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary based on the destination, carrier operations, weather, holidays, and other circumstances.
4. Shipping Carriers
Depending on the destination, package size, service availability, and other fulfillment considerations, orders may be shipped through established U.S. carriers, including:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
The carrier used for an individual order may vary. When tracking information is available, it will be provided to the customer after the order has been shipped.
5. Shipping Charges
Applicable shipping charges will be displayed during checkout before the customer completes the purchase.
Shipping costs may vary depending on the order, delivery address, package size, weight, and available shipping service.
6. Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing the relevant tracking details.
Tracking information may take some time to become active after the package has been transferred to the carrier. Customers can use the tracking information provided to check the current status of their shipment.
7. Delivery Delays
While we work to process and ship orders within the stated timeframes, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- Severe weather
- Carrier service interruptions
- U.S. holidays
- Incorrect or incomplete shipping information
- High shipping volumes
- Unexpected transportation or operational delays
If a shipment is delayed, we recommend checking the tracking information provided or contacting our customer support team for assistance.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs or other applicable charges may apply if the package needs to be reshipped.
Please carefully review your shipping information before completing your purchase.
9. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or has been marked as delivered but cannot be located, please contact us promptly with your order number and tracking information.
We may work with the applicable carrier to investigate the shipment and determine the appropriate next steps.
For products that arrive damaged or incorrectly, customers should contact us as soon as possible and provide relevant details and, where appropriate, photographs of the package or product.
10. Address Restrictions
For operational and delivery purposes, orders placed through our website are limited to eligible U.S. delivery addresses.
Customers should ensure that the shipping address entered at checkout is complete and can receive deliveries from the selected carrier.